FAQ!

Here you'll find answers to common questions about our subscription service, gift options, and more. If you have any further inquiries, feel free to contact us!

General Questions

1. What is JossBecause?
JossBecause is a monthly subscription service that delivers thoughtfully curated gift boxes to surprise and delight your loved one "just because." Our mission is to help you celebrate love and connection through meaningful gestures that transform ordinary moments into extraordinary memories.

2. How does the subscription work?
When you subscribe, you will receive a new gift box each month filled with hand-picked items tailored to a variety of tastes and interests. Simply choose your subscription plan, provide us with the delivery details, and let us handle the rest!

3. Can I choose what goes in the gift box?
While each month's box is carefully curated by our team, we do offer the ability to customize certain elements based on your partner’s preferences. Just let us know your loved one's interests when you sign up!

Subscription Details

4. How much does the subscription cost?
Our subscription plans start at [insert price here] per month, with options for longer commitments at a discounted rate. Please check our website for the latest pricing and promotions.

5. Is there a commitment?
We offer flexible subscription plans, including monthly, quarterly, and annual subscriptions. You may cancel or modify your plan at any time—just give us a heads-up before your next box is scheduled to ship.

6. Can I send a gift box to someone else?
Absolutely! You can send a box to yourself or directly to a loved one. Just enter their shipping address at checkout and select the "gift" option during the ordering process.

Shipping & Delivery

7. How often will I receive the gift box?
You will receive a new gift box each month, packed with special items designed to surprise and delight your partner.

8. How is shipping handled?
We offer standard shipping within [insert countries here]. Boxes are typically shipped on the [insert shipping schedule] of each month. You will receive a tracking number via email once your box has been dispatched.

9. What if my box is damaged or lost during shipping?
We take great care in packing our boxes, but in rare cases where a box is damaged or lost in transit, please reach out to our customer service team within [insert timeframe] of receiving your tracking notification for support.

Returns & Customer Support

10. Can I return or exchange a gift box?
Due to the nature of our products, we do not accept returns. If there is an issue with your order or if you receive a defective item, please contact our customer support team and we will work with you to resolve the issue.

11. How can I contact customer support?
You can reach our friendly customer support team by emailing us at support@jossbecause.com or through our contact form on the website. We aim to respond to all inquiries within 24-48 hours.

Thank you for choosing JossBecause! We’re excited to help you spread joy and show your loved ones how much they mean to you, "just because."